Privacy Policy

1. Introduction

Welcome to LogBeast. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our server log analysis software.

Important: LogBeast is a client-side application. All log file analysis happens locally on your computer. We do not upload, store, or process your server logs on our servers.

2. Data We Collect

2.1 Information You Provide

• Account Information: Name, email address, and billing details when you purchase a license
• License Activation: License key and device information for activation
• Support Requests: Any information you provide when contacting our support team

2.2 Automatically Collected Information

• Usage Analytics: Application version, operating system, crash reports (anonymous)
• Website Analytics: IP address, browser type, pages visited on our website

2.3 Information We Do NOT Collect

3. How We Use Your Data

We use the information we collect for the following purposes:

• License Management: To provide, activate, and manage your software license
• Payment Processing: To process your purchases and send receipts
• Customer Support: To respond to your inquiries and provide technical assistance
• Product Improvement: To analyze usage patterns and improve LogBeast (anonymized data only)
• Communication: To send important updates, security alerts, and marketing emails (opt-out available)
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Storage & Security

4.1 Where We Store Data

Your personal information is stored on secure servers located in the European Union. We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit.

4.2 How Long We Keep Data

• Account Data: Retained while your account is active and for 3 years after closure
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Tickets: Retained for 5 years
• Anonymous Analytics: Retained indefinitely

4.3 Security Measures

• 🔒 SSL/TLS encryption for all data transmission
• 🔒 Regular security audits and penetration testing
• 🔒 Access controls and employee training
• 🔒 Automated backups and disaster recovery plans

5. Your Rights (GDPR Compliant)

Under GDPR and other privacy laws, you have the following rights:

5.1 Access & Portability

You can request a copy of your personal data in a machine-readable format. Email [email protected] to request your data.

5.2 Correction

You can update your account information at any time through your account settings or by contacting us.

5.3 Deletion ("Right to be Forgotten")

You can request deletion of your personal data. We will delete your information within 30 days, except where we're legally required to retain it.

5.4 Objection & Restriction

You can object to processing of your data or request we restrict processing in certain circumstances.

5.5 Withdraw Consent

You can withdraw consent for marketing communications at any time by clicking "unsubscribe" in emails or updating your preferences.

6. Cookies & Tracking

6.1 Website Cookies

Our website uses the following cookies:

• Essential Cookies: Required for website functionality (login, preferences)
• Analytics Cookies: Google Analytics to understand how visitors use our site
• Marketing Cookies: For advertising and retargeting (optional, requires consent)

6.2 Application Tracking

The LogBeast application sends anonymous usage statistics to help us improve the product. This includes: application version, OS version, feature usage (not the data you analyze). You can disable this in Settings → Privacy.

7. Third-Party Services

We use the following third-party services that may process your data:

• Payment Processing: Stripe (for credit card payments)
• Email Service: SendGrid (for transactional emails)
• Analytics: Google Analytics (website only, anonymized)
• Customer Support: Intercom (if you contact support)
• Hosting: AWS / Cloudflare (infrastructure)

These services have their own privacy policies. We only share the minimum data necessary for them to provide their services.

8. Children's Privacy

LogBeast is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last updated" date
• Sending an email notification if you have an active account
• Showing an in-app notification upon next launch

Your continued use of LogBeast after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this privacy policy or want to exercise your rights, contact us:

• Email: [email protected]
• Support: [email protected]
• Data Protection Officer: [email protected]

Jurisdiction: This privacy policy is governed by the laws of Ireland and the GDPR. You have the right to lodge a complaint with your local data protection authority.